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As a business owner for over 25 years, I offer the following as my reasoning for choosing The Smith Sawyer Smith Agency for my insurance needs: First and foremost is "Trust". Any business decisions that I make must involve trust in those with whom I deal with. Brett Slama was my Insurance Advisor prior to my decision to switch to The Smith Sawyer Smith Agency. During that time, I had one of only two claims in all my years being in business. Brett was very supportive, and ultimately responsible for my complete satisfaction in the settlement of the claim. As I contemplated switching, however, I had concerns regarding "rental", as it appeared that my prior carrier specialized in rental programs. Only when I was assured that the coverage was similar, and quite possibly superior, did that barrier disappear. I had experienced another issue with my prior carrier regarding a storage building that we had purchased across from our retail location, to the point that the inventory within was covered, but not the building. Not an issue currently, and we have since purchased another facility offsite which was no problem as well. And, last, but not least; cost. Without getting into details, I will suggest that there is substantial savings, as I now have three buildings insured, increased my equipment and inventory by over 50%, added two vehicles, and saw only a modest cost increase. Thus, my logic for switching back to Brett; a decision that I did not take lightly.