Always Delivering Exceptional Claims Service For Our Clients
Claims service is a key factor when an insured is evaluating what Insurance Broker and Insurance Company to choose. However, it is a service that is rarely appreciated until you’re involved in a claim. Fortunately for The Smith Sawyer Smith Agency clients, we have a direct loss reporting program that is available 24/7. Through our dedicated “Claims Concierge” team member, she will internally track each claim from the time it is reported to the time it is officially closed. In addition, our clients have unfettered access to their personal Insurance Advisor. We firmly believe whenever you are open for business, we are open for business which includes all evenings, weekends and holidays. We will always be available to assist our clients. That is our pledge and commitment to them.
The Smith Sawyer Smith Agency and our company partners will always help our clients protect their property and reputation as well as their employees and their families. However, sometimes unexpected events do occur, affecting your ability to conduct business. And whether an employee suffers an injury or you sustain damage to your facility, inventory, or vehicles, we and our company partners will be there to help get you quickly back to where you were before the time of the loss.
Getting The Best Possible Outcome Of A Claim For Our Clients
With highly-trained claims professionals who have experience, resources, and expertise, you can expect the best possible outcome on your claim. Specialized claims handlers work in dedicated general liability, auto, property and workers compensation. Your claim will be assigned to one of these units based on the type of claim and potential severity. This will ensure that you always work with the right claims professional.
Our company partners claim professionals have access to regional medical directors, legal personnel, fraud specialists, data analytics, and more. So, they’re able to apply the right resources and take appropriate actions to help resolve claims fairly and as quickly as possible. Plus, their claims professionals are located in regional offices across the country, so they have the local and jurisdictional knowledge to understand your type of claim as well as any state-specific requirements. This is critical since we have clients throughout the Nation.