Always Delivering Exceptional Claims Service For Our Clients
Claims service is a key factor when an insured is evaluating what Insurance Broker and Insurance Company to choose. However, it is a service that is rarely appreciated until you’re involved in a claim. Fortunately, we have a direct loss reporting program that is available 24/7. Through our dedicated “Claims Concierge” team member, we internally track each claim from the time it is reported to the time it is officially closed. We firmly believe whenever you are open for business, we are open for business,including all evenings, weekends and holidays. We are always available to assist our clients. That is our pledge and commitment to them.
The Smith, Sawyer, Smith Agency and our company partners will always help our clients protect their property and reputation as well as their employees and their families. However, unexpected events do occur, affecting the ability to conduct business. Whether an employee suffers an injury or damage is sustained to your facility, inventory, or vehicles, we will be there to help get you quickly back to where you were before the time of the loss.
Getting The Best Possible Outcome Of A Claim For Our Clients
With highly-trained claims professionals who have experience, resources, and expertise, you can expect the best possible outcome on your claim. Specialized claims handlers work in dedicated General Liability, Auto, Property and Workers Compensation. Your claim will be assigned to one of these units based on the type of loss and potential severity. This ensures that you always work with the appropriate claims professional.
Our company partners claim professionals have access to regional medical directors, legal personnel, fraud specialists, data analytics, and more, meaning they’re able to apply the right resources and take appropriate actions to help resolve claims fairly and quickly. Plus, claims professionals are located in regional offices across the country, so they have the local and jurisdictional knowledge to understand your type of claim as well as any state-specific requirements. This is a crucial element, as we write business across the nation.