Client Concierge Services

A major crisis can hit a company or organization at any time. For example, a child may drown in the pool of a hotel or apartment complex, a businessowner may be arrested for sexual abuse, one of your employees may be killed on a construction job site, a faulty electrical wire could start a fire that destroys your building and other businesses on the same block, etc. The moment word gets out, media outlets will be calling or appearing at your business looking for comments. What would you do or say?

The Smith Sawyer Smith Agency (SSS) strongly believes if a crisis strikes one of our clients, it is imperative they are prepared to act quickly and professionally. Therefore, our client’s public relations strategy should include a “Crisis Management Plan” for managing emergency situations to help with damage control and mitigaing the situation. Additionally, and most importantly, help protect their greatest asset, their reputation!

One of the “Client Concierge Services” that The Smith Sawyer Smith Agency offers to our clients, is working with them to create a "Crisis Management Plan” that outlines the duties and responsibilities of the business or organization in the event of an emergency. It will include three components, Emergency Notification, Emergency Response Team and Crisis Management Team.

Talk to one of our friendly Insurance Portfolio Advisors to learn more about how this important “Client Concierge Service” can benefit you and your business.

The “Experience Modification Factor”, or EMod for short, is an important component of your Workers Compensation insurance. The EMod compares your company’s loss history to similar companies across the country with the same Workers Compensation class codes. If your company has a better than average EMod compared to that of similar companies, it helps lower your annual Workers Comp premium. If it’s worse than average, you pay extra in annual premium. Therefore, we firmly believe "what gets measured, gets managed” to help keep your insurance premiums down.

At The Smith Sawyer Smith Agency (SSS), we work together in order to help you better understand your EMod and exactly how it affects the Workers Compensation premium you pay every year. We take your company’s complicated National Council of Compensation (NCCI) EMod Worksheet and turn it into an easy to understand report so you know what is taking place with your EMod. As your trusted Insurance Advisor, we assist you in developing a well thought out plan for the future. If your EMod is better than the average, we work with you to help keep it that way. If it’s worse, we can assist you in developing a well thought out multi-year plan to move your EMod in the right direction. As a result, it will help your company’s bottom line.

Talk to one of our friendly Insurance Portfolio Advisors to learn more about how this important “Client Concierge Service” can benefit you and your business.

Loss Control programs help minimize the financial impact of a loss by identifying, evaluating and providing controlled measures to combat the risks they impose. How your business controls and manages losses affects the safety of your employees (including drivers), customers and visitors at your place of business. Additionally, it effects your productivity and most importantly your brand name and the reputation of your business.

The Smith Sawyer Smith Agency (SSS), along with our company partners, provide high-quality and valuable Loss Control Services as part of our “Client Concierge Services”  offered to our clients. We can customize effective cost-reduction and loss-reduction solutions for your business. The implementation of a realistic and consistently enforced Loss Control Program assists you in managing the risks you are exposed to, keeping your business running smoothly. We believe “what gets measured, gets managed”.

While fire and crime are often the most obvious dangers, our team has resources for these and many more preventative measures to help protect your property. By evaluating sprinkler systems, estimating replacement costs, and helping you create a business continuity plan, you can be more prepared for protecting your business and recovering when disaster strikes.

The need for Cyber Risk Management is also growing, and Loss Control Services can help make your Data Security management a priority. These types of claims can result in costly legal issues, so we’re dedicated to helping you protect your business’ reputation.

Talk to one of our friendly Insurance Portfolio Advisors to learn more about how this important “Client Concierge Service” can benefit you and your business.

The Smith Sawyer Smith Agency (SSS) understands a business’ most important asset is it's reputation. We, along with our company partners, take an active role to assist our clients in providing a safe environment for employees, customers, guests and even the owners of the business.

With nearly three million fatal and nonfatal injuries and illnesses occuring each year in the workplace, we believe it is imperative to assist our clients in creating and implementing safety programs to help protect individuals, reduce claims and better manage overall costs of the claims. Our knowledge of safety practices, combined with our insurance company’s extensive knowledge of and continued training in federal and state laws and regulations, makes SSS an invaluable asset to your business.

Talk to one of our friendly Insurance Portfolio Advisors to learn more about how this important “Client Concierge Service” can benefit you and your business.