Testimonials

The Smith Sawyer Smith Agency is a pleasure to work with. I have worked with Brett Slama over the past 3 years and continue to be impressed by the level of service we receive from everyone at their agency. They are very responsive and always available to help with any questions we may have. It has been a joy working with them.

As a business owner for over 25 years, I offer the following as my reasoning for choosing The Smith Sawyer Smith Agency for my insurance needs: First and foremost is "Trust". Any business decisions that I make must involve trust in those with whom I deal with. Brett Slama was my Insurance Advisor prior to my decision to switch to The Smith Sawyer Smith Agency. During that time, I had one of only two claims in all my years being in business. Brett was very supportive, and ultimately responsible for my complete satisfaction in the settlement of the claim. As I contemplated switching, however, I had concerns regarding "rental", as it appeared that my prior carrier specialized in rental programs. Only when I was assured that the coverage was similar, and quite possibly superior, did that barrier disappear. I had experienced another issue with my prior carrier regarding a storage building that we had purchased across from our retail location, to the point that the inventory within was covered, but not the building. Not an issue currently, and we have since purchased another facility offsite which was no problem as well. And, last, but not least; cost. Without getting into details, I will suggest that there is substantial savings, as I now have three buildings insured, increased my equipment and inventory by over 50%, added two vehicles, and saw only a modest cost increase. Thus, my logic for switching back to Brett; a decision that I did not take lightly.

We came to The Smith Sawyer Smith Agency from a much larger insurance broker. When it came time for us to perform our workers compensation audit for the previous year, Brett offered to help us prepare and participate in the audit. He was able to find errors in payroll and classifications that our other broker never found. Because of this, we were able to recuperate a large amount of our premiums. The Smith Sawyer Smith Agency was also able to enhance our executive liability coverage (D&O/EPLI). They play an active role in our safety program and participate in safety meetings. The level of service from Brett and the agency has gone above and beyond our expectations.

I have been working with Brett for just a little over a year and in that short period of time he has gone out of his way to not only facilitate our insurance needs, but help us grow our business much like a partner would. Brett has been available, responsive and proactive in finding coverage and explaining what our exposures are within our emerging industry. A simple testimonial wouldn’t do him justice…

Saine-Summers Insurance (The Smith Sawyer Smith Agency) has been responsible for my insurance needs for over 20 years and within that timeframe has come to my rescue on numerous occasions. These situations were handled with enthusiasm, persistence and determination. I sincerely appreciate the efficient, gracious service and the level of detail and accountability you have demonstrated on each of my transactions. I could not be more satisfied with your work and look forward to continuing this relationship for another 20 years.

I would like to take a moment to thank Missy Young for her efforts in setting up my new insurance policy. I’ve been a customer at The Smith Sawyer Smith Agency for the past 19 years and I have not experienced the pleasantries that I have since I have been working with Missy. I have purchased two motorcycles in the past few weeks and Missy set my policies up with ease and helped to guide me through proper procedures and provide me with the best coverage for the best dollar amount. When I first called regarding this coverage, she was very helpful and knowledgeable regarding my request. The quote was prepared quickly and thoroughly. Her communication was spot on in regards to our phone conversation and documents following the initial conversation. I’m very pleased with the service Missy has provided and I must say, I am considering consolidating all my policies with her and their office. It is a pleasure to do business with such a person as she is. So once again, I would like to thank Missy and the agency for all their efforts in setting things up for me. I appreciate it greatly. I look forward to working with her more in the future.

I very sincerely wish to thank Missy and others at Saine-Summers Insurance (The Smith Sawyer Smith Agency) for all her help and insurance advice she provided me and my dad before his passing in July of this year. Everyone at the agency has gone out of their way to be helpful and supportive most often at a moment’s notice. God bless you one and all!